FAQ

I placed an order, when will it ship?

Please allow 1-2 business days for your order to ship.

I have not received my order, what should I do?

Kindly check the status of your package to find out why it might have been delayed. Once tracking information has been distributed Ameliaj is not responsible for lost or stolen packages. You may contact your local post office to file a dispute. 

I sent a DM to @shopameliaj or sent an email to contact@shopameliaj.com, when should I expect a response?

We will respond to all messages within 48 hours of receiving them. 

Can I exchange my order?  

Unfortunately, we do not offer exchanges at this time.

I received my order and need to make a return, how do I go about that? 

See our Shipping + Returns page for return instructions, if you have any further questions feel free to reach out to us via email (contact@shopameliaj.com) or Instagram direct messaging.